ITSM Implementations (Freshservice)

Accelerate Incident, Service Request, Change, and HR onboarding with opinionated best‑practice packs.

Overview

Implement Freshservice ITSM with opinionated best practices so teams ship faster and resolve incidents sooner.

Scope

  • Incident, Service Request, Change, Knowledge.
  • HR onboarding/offboarding and approvals.
  • Integrations (AD/Okta, email, Slack/Teams, CMDB sources).

Blueprint

  • Catalog design and self‑service portal with automation.
  • CMDB baseline, service mapping, and alert routing.
  • KPI pack and executive dashboards.

Outcomes

  • Lower MTTR, higher self‑service adoption, cleaner audits.
  • Measurable cost savings through fewer tickets and faster resolution.

Why AuctaMorph

We’ve been on the hook for SLAs. Our designs reduce toil and make change safe.

Highlights

  • Catalog design, workflow automation, approvals
  • CMDB baseline, service mapping, KPIs
  • Integrations: AD, Okta, Slack/Teams, email

Proven Impact: Case Study Snapshot

60
Bots in production

Resilient, monitored, and change-controlled automations.

5,000+
Hours saved per month

Compounded savings across Finance and Operations teams.

80%
Accounting automated

Shorter monthly close cycles and fewer manual touchpoints.

Bots also streamline **audit readiness**—evidence is captured automatically, controls are consistent, and trails are complete. Plan ahead and be stress‑free for quarterly/annual audits with minimal human intervention.
We have run core operations teams—so our designs start with **real-world constraints** and end with **measurable cost savings**.
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